About Us
About Woah Waves
It Started With My Own Hair
Woah Waves started because I couldn't find the products I wanted for my own hair.
Like many people, I had a hard time learning my hair and figuring out what products it actually needed and liked. As I became more intentional about what I was putting on my hair and scalp, I started paying closer attention to the products I was using. I found that many contained additives and ingredients that I simply didn't want to incorporate into my routine.
So, I decided to create something different
The first product I made was shampoo. I had always struggled to find a shampoo that gave me the lather I wanted while still aligning with what I wanted for my hair. Eventually, I decided to make my own. Once I created something I enjoyed using myself, I wanted to share it with others—and that became the beginning of Woah Waves.
All Hair Is Good Hair
One of the biggest things my own hair journey taught me is that healthy hair isn't defined by a certain texture, length, curl pattern, or appearance.
To me, healthy hair is simply hair that is cared for. Learning your hair takes time, and finding the products that work for your hair can be a journey. My own experience with that process continues to influence the products we create at Woah Waves today.
I wanted Woah Waves to offer straightforward hair care without unnecessary catches. Our goal is to create products that serve a genuine purpose in your routine while being intentional about what goes into them.
Made With You in Mind
Our customers are at the center of what we do.
When developing a new product, I don't want to create something simply because we can. It needs to serve a purpose. We listen to customer feedback, pay attention to what your hair needs, and use that information when developing and improving our products.
That's one of the things that makes Woah Waves different. We're hands-on with what we create, and every batch is held to a high standard because these aren't products I would only sell to someone else—they're products I use too.
Some of my personal favorites are our Strawberry Lemonade Shampoo Bar, Original Hair Butter, and Essential Hair Oil. They're part of my own hair-care routine, just like they've become part of many of yours.
Woah Waves began with me trying to understand and care for my own hair. Today, it's about helping you do the same with yours.
Because your hair doesn't need to look like anyone else's to be good hair. It just needs the care that's right for you.
— Founder, Woah Waves
MY FAQ
How do I place an order?
To place an order, simply browse the website, select the desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.
What payment methods are accepted?
We accept payments via credit/debit cards, PayPal, and other secure online payment methods.
Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What is your return/exchange policy?
Your item is automatically returned to us due to an incomplete address, we will issue you a refund minus a 30% inconvenience fee.
We do accept returns and exchanges for products that are damaged in transit or if an incorrect item was shipped.
In the event of receiving a defective, damaged, or incorrect item, please contact us immediately within 7 days of receipt to allow us to evaluate and rectify the issue.
Regarding returns and refunds, we will promptly notify you upon receipt and inspection of your return. If approved, the refund will be processed in the form of a gift card.
How can I contact customer support?
You can contact our customer support team via email at woahhhwaves@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours (not including weekends or holidays).